A GPT-4 first draft for every incident
Root cause analyses took 10 to 15 days, and only 40% of mandatory incidents got one. I owned the PRD, six rounds of prompt engineering and the rollout for a pipeline that drafts the RCA with GPT-4 from logs captured during the incident, then routes it through reviewers to the VP.
Every P0/P1 now gets an RCA, up from 40%. Delivered 35% faster, with root-cause accuracy up from 60% to 86%.